FREQUENTLY ASKED QUESTIONS

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

Experts Only is an 18+ event. All guests must be at least 18 years of age on the date of entry and present a valid government-issued photo ID to enter the venue.

All VIP and hotel packages are 18+ to purchase.

All packages must be purchased online. Presale sales begin on Tuesday, June 30, at 10am PT / 1pm ET. After you click “Buy Now” next to your desired package, you will be directed to our ticketing partner(s) to make and finalize your order.

Yes, there is an 6 ticket limit for VIP packages and a 2 ticket limit for hotel package

We have 3-Day and 2-Day passes only! 2-Day passes include both nights of Experts Only, and 3-Day passes include both nights of Experts Only and the Friday Experts Only Base Camp Pre-Party!

Click HERE for details about The Gorge’s accessible services.

If you need to request ADA accommodations for your hotel reservation or event experience, please reach out to us HERE with the following information as soon as possible:

• PURCHASER EMAIL
• PURCHASER NAME
• 100x ORDER #
• PACKAGE NAME – [Package Name]
• # OF TICKETS IN ORDER
• ADA REQUEST DETAILS

Please include as much information as possible when submitting your request so we can ensure proper accommodations. All ADA requests will be processed in the order they are received and are dependent on availability.

For accessible seating requests at the venue, availability and type of accessible seating tickets will vary based on venue inventory. Once your request is received, we will review available options with you.

All tickets will be delivered digitally. In the weeks leading up to the event, you will receive an email from Frontgate with instructions to claim your ticket(s). Click into this email and add the tickets to your Frontgate account or digital wallet. You will be required to use the same email address used to purchase your 100x package when accessing your tickets in your Frontgate account. Tickets may be presented digitally or printed prior to arrival.

All package merchandise will be distributed at 100x check-in upon arrival. Items must be picked up on-site as we cannot ship merchandise!

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

If you’d like to gift your VIP package, you must send them the ticket via email (or transfer it via your Ticketmaster account), and reach out to our Guest Services team HERE to log in advance.

No. Please see our Purchase Policy for more details.

Check out these FAQ’s for venue specific information:

• The Gorge General FAQ’s
• Need-to-know before you go information
• Venue Map

All 100x packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, reach out to us immediately HERE and we will assess what we can do to help.

For additional inquiries, you can reach out by clicking the chat icon in the bottom right corner or contacting us HERE. We’re happy to assist!

General Admission (GA) tickets allow entry to the event without an assigned seat. You may be given access to a designated GA area, but seating/standing locations are first-come, first-served. VIP Packages will have access to the Sunset Deck which is also first-come, first-served.

VIP packages may include early entry into the venue.

General admission parking is available for all guests with a ticket. If you would like easier entry and exit, please check The Gorge’s website for more information regarding venue parking. 

Only clear bags no larger than 12″ x 6″ x 12″ are permitted on-site. Small non-clear clutch bags no larger than 6″ x 9″ are also allowed. Hydration packs are welcome but must be empty upon entry and have no more than two pockets. All bags are subject to search upon entry.

Please note that bag policies are subject to change based on event and venue guidelines. Check back closer to the event for any updates.

If you choose the layaway plan, a deposit is due at the time of purchase, with the remaining balance automatically split into equal monthly payments. Payments are processed once per month, with the final payment due in August. A $20 layaway fee is required for setup. Please see additional details below:

For VIP Tickets:

• Deposits start at $30
• The remaining balance is automatically split into equal payments over the following months

The price listed on our website for packages shows both the price per person for a package and the full ‘per package’ price for all guests, not including taxes and fees. Please note – if you are purchasing a package before December 19, 2026, you will have the option to either pay in full or opt-in to a payment plan // the price you’ll pay at checkout is only 60% of the package cost. See more details about the payment plan option below.

Yes. An optional layaway plan is available and must be selected at checkout. It cannot be added after an order has been submitted.

For Hotel Packages

• A 50% deposit is due at checkout
• The remaining balance is split into scheduled payments

All payment amounts and dates are displayed clearly at checkout before you complete your purchase.

If you purchase prior to July 31, 2026. , and are on the payment plan but decide you’d like to make the second payment prior to the July 31 due date, you can reach out to our ticketing partner, Frontgate at [email protected] and they can assist you.

Please reach out to our ticketing partner, Frontgate ([email protected]), for assistance with updating your credit card info for the final payment.

All hotel packages include one room for two or four guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Yes! All hotel packages include tickets to both nights of the Experts Only. The three night packages also include access to the Friday Pre Party.

Yes! You have tickets for each show night included in your package.

More information regarding roundtrip transportation including details about pick-up times and locations will be provided via email closer to the show dates!

100x abides by the hotel’s standard hotel policy listed below. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, your bags can be stored and easily accessible until your room is ready.

• Best Western Lake Front Hotel
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM

100x hotel packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual hotel website.

All hotels were chosen for comfort, quality, and proximity to the venue.

Best Western Lake Front Hotel: 33 mi / 38 min drive

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges.

Don’t worry – your reservation is confirmed with us! Hotels usually won’t have guest details until we provide our final rooming lists, which happens about 2-3 weeks before check-in. We recommend waiting until 1-2 weeks before check-in to contact the hotel with special requests.

If you would like to stay longer than your hotel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your hotel package. Once you have booked additional nights, you can reach out to us HERE with the below information to request to connect the reservations.

PURCHASER EMAIL –
PURCHASER NAME –
100x ORDER # –
PACKAGE NAME –
ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to link the reservation, but we cannot guarantee you will be in the same room for the duration of your stay.

All requests must be submitted to 100x by Friday, September 18, 2026.

All hotel-related requests can be sent directly to 100x HERE prior to the stated deadline for Friday, September 18, 2026.